If you have a Gmail email, please check your Spam / Junk folder, because Gmail is INFAMOUS / NOTORIOUS for sending legitimate emails to the Spam / Junk folder. This is fact. This is reality. This is our terrible experience with Gmail. And this can also happen with large email services such as Yahoo accounts sometimes. We have to explain this to people every single day, and it is quite frustrating.
Customer Service, Billing, and Sales Inquiries:Please allow up to 24 hours for a reply. As you can see - we are not opened 24 hours. Also, please notice that we are closed weekends, so if you email us anytime between Friday evening to Sunday - you will not be answered until Monday. If you contact us during a holiday, you will not be answered until the next business day. Thank you.