Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at david@edcweapon.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at david@edcweapon.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at david@edcweapon.com.

Return Policy

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, please contact us within 20 days from receiving your order.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly from https://edcweapon.com will be accepted. For products purchased from other retailers, please get in touch with them directly for returns.

Returned items should be in original packaging, including any accessories, manuals, or documentation.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Did you receive a faulty unit, or the wrong product?

Please contact our Customer Support team to start the return process. Please include the following information:

Order number
Video or photo of the faulty product (if applicable)

In this case, you can choose refund or replacement.

If you choose refund, a full refund will be credited for defective products, and you don't need return the defective products.

If you choose replacement, we will send you a new product or free.

IS THERE A REFUND FOR LOST ITEMS?

In this case, if you don't receive your order indeed, or the tracking number is invalid, we will initial a full refund for you.

HOW CAN YOU RETURN THE PRODUCT IF YOU DON'T LIKE?

In this case, we will offer you a nearest address, so you can return the product. After we receive the return product, we will make a full refund for you. But the refund will not include return shipping charge.

HOW LONG IS THE RETURNS PROCESS?

Processing returns may take up to 1-2 business days from the day we receive your return. We will email you to confirm once your return has been processed.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by Paypal, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do:

Contact the Paypal. It may take some time before the refund is posted to your account.

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us within 1-2 days if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.

To check the status of your order, please log-in to your Self-Defense-Weapon account or contact our Customer Support team.